Stark: June 2021 — Present
Senior Customer Success Manager
Developing a delightful customer experience.
Customer Success Manager | June 2021 — May 2022
WP Engine: May 2019 — June 2021
Flywheel was acquired by WP Engine in 2019
Flywheel Customer Success Manager
Developed an onboarding process for our medium-sized and custom hosting plans that has been used with over 2000 customers. I also specialized in onboarding customers to our billing solutions, becoming a product expert for the business unit. Each month, I created resources to improve the user experience, in addition to working with our marketing team to update existing content.
Flywheel Customer Success Manager, Associate | Aug 2019 — May 2021
Flywheel Customer Success Intern | May — Aug 2019
Union College — Lincoln, NE
Bachelor of Arts: Communication, May 2019
Emphasis in Emerging Media; Minor in Marketing